Returns & Exchanges

At Planet of the Vapes®, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return period for unused electronics and a dedicated support team for warranty claims. Our goal is to ensure you find the perfect device for your needs with minimal hassle.

1

Initiate Your Request

Contact our customer support team via the online portal or email to receive your Return Merchandise Authorization (RMA) number and pre-paid shipping label.

2

Prepare the Package

Securely pack the item in its original packaging, including all accessories, manuals, and the original receipt to ensure a full refund or exchange.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.

4

Inspection and Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method or issue store credit within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing